KB Home Ranks in Top Three in Customer Satisfaction in Orlando According to J.D. Power and Associates Study
ORLANDO, Fla., Sep 15, 2009 (BUSINESS WIRE) -- KB Home (NYSE: KBH), one of America's premier homebuilders, today
announced it ranked in the Top 3 in customer satisfaction among
homebuyers in Orlando, according to the J.D. Power and Associates 2009
New-Home Builder Customer Satisfaction StudySM released
today. Of the nine factors that drive overall customer satisfaction, KB
Home performed particularly well in price/value and design center.
Along with Orlando, KB Home's Los Angeles/Ventura/Bakersfield,
Jacksonville, San Antonio, and Phoenix divisions each ranked in the top
three in their respective markets. The independent nationwide study is
based on responses from 26,231 buyers of newly constructed homes in 24
of the largest homebuilding markets in the U.S. who have lived in their
homes from four to 18 months.
"Delivering high levels of customer satisfaction to our homebuyers is at
the core of everything we do at KB Home, and this ranking reflects that
ongoing commitment," said George Glance, president of KB Home's Central
Florida division. "We understand that buying a new home is not an
ordinary purchase for our customers; it is an extraordinary event in
their lives that deserves the best of what we have to offer as a company
each and every day."
Other factors that drive overall customer satisfaction include:
workmanship/materials, builder's warranty/customer service, price/value,
builder's sales staff, construction manager, home readiness,
recreational facilities, design center, and location.
KB Home is committed to providing customers with the highest level of
satisfaction in every aspect of their Built to Order(TM) home buying
experience. All new homes are backed by the company's 10-Year Limited
Warranty. KB Home was also the first builder to achieve national
certification in the NAHB Research Center's National Housing Quality
(NHQ) program.
About KB Home
KB Home, one of the nation's leading homebuilders, has delivered
hundreds of thousands of quality homes for families since its founding
in 1957. The Company is distinguished by its Built to Order(TM)
homebuilding approach that puts a custom home experience within reach of
its customers at an affordable price. KB Home's award-winning homes and
communities meet the needs of first-time homebuyers with flexible
designs that also appeal to move-up buyers and active adults. Los
Angeles-based KB Home was named the #1 homebuilder on FORTUNE(R)
magazine's 2009 "World's Most Admired Companies" list. This marks the
second year in a row and the third time in the past four years that KB
Home has achieved the top ranking. The Company trades under the ticker
symbol "KBH," and was the first homebuilder listed on the New York Stock
Exchange. For more information about any of KB Home's new home
communities, call 888-KB-HOMES or visit www.kbhome.com.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is
a global marketing information services company operating in key
business sectors market research, forecasting, performance improvement,
training and customer satisfaction. The firm's quality and satisfaction
measurements are based on responses from millions of consumers annually.
For more information on cell phone ratings, car reviews and ratings, car
insurance, health insurance and more, please visit JDPower.com. J.D.
Power and Associates is a business unit of The McGraw-Hill Companies.
SOURCE: KB Home
KB Home
Cara Kane, 321-299-6844
ckane@kbhome.com
Copyright Business Wire 2009