We believe that valued employees create satisfied customers
We believe that people who love what they do are the best
endorsement for a brand — employees who feel valued and respected,
and who extend that same courtesy to their colleagues. Ours is a
diverse and inclusive workforce, and we strive to create an engaging
and respectful company culture that offers equal opportunity for
professional growth and advancement based on merit.
1. Female leaders have played key roles throughout our history, and
presently, one-third of our company’s management team is women.
Their average tenure is 12+ years, exceeding the average tenure of
their male counterparts, with women comprising 41% of our overall
workforce.
2. The percentage of racial and ethnic minorities in our workforce,
overall and in management, continues to expand. In 2022, 30% of our
managerial new hires came from racially or ethnically diverse
backgrounds, increasing this overall percentage to 22%. In 2022, 45%
of overall company hires were racially or ethnically diverse
compared with 37% of our hires in 2021.
3. We believe that a measure of a company’s ability to create growth
opportunities for its employees is the tenure of its managerial
level leaders. On average, our leadership-level employees have been
with us for more than 11 years, which includes a decade-long average
tenure for racially or ethnically diverse leaders, and a 12+ year
average for women.